Support

WaveLink VI · Effective July 24, 2026

Need help with WaveLink VI? We're here for you.

Contact us

Email support@wavelinkvi.com and we'll respond within 1 business day. For urgent same-day trip issues, mention your booking confirmation number and departure time in the subject line.

What we can help with

• Bookings — changes, cancellations, refunds, and receipts. See our cancellation policy in the Terms of Service.
• Payments — payment questions, failed charges, and deposit holds. Payments are processed by Stripe; we never see your card number.
• Account — sign-in trouble, profile updates, and account deletion requests.
• Trip day — pickup locations, weather changes, and reaching your captain.
• Operators & partners — listing your boat or experience, verification documents, and payout questions.

Common questions

• Where do I find my booking? Open the app and go to My Trips — every confirmed and requested booking is listed with its status.
• How do refunds work? Refunds follow the cancellation policy shown at checkout and are returned to your original payment method, typically within 5–10 business days.
• How do I delete my account? Email support@wavelinkvi.com from your account email and we'll delete personal data not subject to a legal retention requirement.

App

WaveLink VI for iPhone — a boat charter and marine experiences marketplace for the U.S. and British Virgin Islands.